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Welcome to the homepage of The Mad Blogger! Beware the wrath of TMB after bad service!

Charter Cable, Internet, Telephone Customer Service Blows

If you're looking to get Digital Cable, Internet or Phone Service from Charter Communications, The Mad Blogger would HIGHLY recommend looking to another provider!

TMB has had horrible experiences with Charter over the past few months. To read about some of them check out this link. Just so you know TMB isn't the only one complaining check out this recent article in the St. Louis Post Dispatch!

Moral of the story? Charter Sucks! Use someone else! Though, TMB also doesn't recommend Directv, more on that story later!

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Published Tuesday, August 29, 2006 4:24 PM by TheMadBlogger

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Calera Alabama said:

I totally agree. For over a year now when it rains, I am with out high speed service. I call and call and call and call.... and still, NO SERVICE. If you work from home, it's best to invest in a laptop and purchase an aircard.
October 17, 2006 10:11 AM
 

Susan said:

If you work from home, invest the extra 10.00 and get a business acct then you will have a tech the next day - if not then you get the first avail tech which will prob be a week away. - and by the way, rain, extreme heat and ice do affect the cable! (I am a tech support agent formerly from Charter but now with another Company)
December 6, 2006 9:33 PM
 

dishrules said:

charter sucks i know but what do you expect? they never will get it together there there employee training sucks employees are over worked theres more chiefs with that company than indians after there stock scandle im surprised anyone trust them
June 7, 2007 9:54 PM
 

charter sucks said:

well look who runs the company p.allen he runs every company he buys into the ground includeing his employees charter blows chunks at quality of service and ethics the investers got screwed and charter claimed they didnt know what was going on bull ask any of the employees they were the ones doing the dirty work
June 13, 2007 8:28 PM
 

Timothy W. Babcock said:

Another American corporation headed for disaster. Charter Communications, Inc. is no longer in the business of providing a good product/service. The following quote is the first sentence taken from their own webpage ( http://tinyurl.com/2tfyqd ) and is under the header "Corporate Governance": "Charter Communications, its management and board believe sound governance practices and policies provide an important framework to assist in fulfilling its duty to Charter shareholders." Stay tuned for forthcoming class action lawsuits for price gouging and criminal proceedings for violations of Sherman Act of 1890 and the Clayton and Federal Trade Commission Acts of 1914.
August 22, 2007 1:29 AM
 

Tammy said:

CHARTER SUCKS CANAL WATER I HAVE HAD NOTHING BUT TROUBLE FOR THE PAST 2 MONTHS. I GET BOOTED MORE THEN I DID ON DIAL UP. DAMN ON DEMANNED WON'T WORK EITHER. SO I HAVE CALLED AND TRIED TO GET A TECH OUT HERE THIS WILL BE THE 4TH TIME NOW, SO I WILL SEE IF THEY REALLY SHOW UP IN THE MORNING. IF THEY DON'T SHOW THEY CAN TAKE THEIR SO CALLED SERVICE AND THEIR BILL AND OUT THEM ........... WELL YALL KNOW
November 22, 2007 7:32 PM
 

Leroy Jackson said:

Charter is the worst company I have ever dealt with. After waiting 15 minutes on-hold, I talk to a guy in the Phillipines who can't understand a word I am saying. Then after getting someone who DOES speak ENGLISH, every time they need to "do something", I am subjected to a 3-minute commercial about Charter. This happened three !@#$% times. Ugh...where is the American spirit of competition. I am FORCED to use Charter in the town I live in. What the !@#$ is up with that?
June 22, 2008 7:52 PM
 

fed up said:

we, unfortunately use charter, i tried to get help for the service that i can barely use uninterrupted but i have to wait for an hour to actually talk to someone. one would expect that after all the wait, you'd actually get someone who can help...but no! you'd get someone who is more clueless than you are. i didnt have internet and cable for 3 DAYS, i called them about it but as expected, they have no answer but the generic "we are updating our system blah blah"....more like downgrading!!!! and what's worse you actually have to CALL BACK to get credit for all the days u didnt get service, which means that they will let you go through all the hell of waiting for hours and listen to useless ads....is this their way of discouraging people from calling? but after sometime i realized the reason for the long wait......THEY ARE CLUELESS ABOUT EVERYTHING THAT THEIR REPRESENTATIVES HAVE TO STAY SO FREAKIN LONG WITH ONE CUSTOMER THAT IT WOULD TAKE FOREVER FOR THEM TO GET TO THE NEXT CUSTOMER
July 27, 2008 2:04 AM
 

David Mainor said:

I just made the unfortunate switch to charter telephone. The same day, I was no longer able to connect to my dial-up ISP provider. Called charter, and they said to call the ISP, must be their problem. I called the ISP, and they told me charter telephone is at fault. ???? My ISP asked if I could take the computer to a neighbor who has a standard phone line from the telephone co. I said ok, connected at the neighbors house just fine, took it back home, no go. Called charter back, and now they say, charter telephone does not work with dial-up ISP or fax??? WTF. But they did tell me that switching to their internet, would fix the problem. Slick.... Back to att, and now everything works fine. I am getting rid of the rest of charters cable now, switching to dish network for tv. -David
September 5, 2008 1:05 PM
 

Frank Abner said:

Heres a sample of Charters Online help chat: Heres something to see for the ones that think Charter is a great Porvider. I have only miss 1 payment. Thank you for choosing Charter Chat Live! A Customer Care representative from HSD Support will be with you shortly. You have been connected to TTD Ethel . TTD Ethel : Thank you for contacting Charter Communications. My name is Ethel. How may I assist you? Franklin Abner: Mine is Frank Abner,ad id like to know why you are throdling my speed to a point i cant even watch a movie on line TTD Ethel : I am sorry to hear about the difficulties that you are experiencing with your services. TTD Ethel : I can definitely check on your connection and make sure that you are getting the best services from Charter. TTD Ethel : May I have your name, account number, and the phone number listed on your account? Franklin Abner: the name is Barbara account TTD Ethel : Also, please provide the MAC address of your cable modem which is located at the back or bottom of the modem itself. Franklin Abner TTD Ethel : May I please have your complete service address including the zip code TTD Ethel : Are you using a router? Franklin Abner: no TTD Ethel : I need you to run a speedtest at http://speedtest.charter.com. Franklin Abner: i did Franklin Abner: it sucked Franklin Abner: i know you all throdle internet when you think someone is running a p2p but im not Franklin Abner: i just want to watch a movie online TTD Ethel : By the way, Franklin . I would like to inform you some details about your bill. Monthly Rate: $145.98 Current Balance: $240.51 Past Due Amount: $123.56 Payment Due Date: Every 1st of the month Days Delinquent: 45 days Last Paid Amount: $112.05 Last Pay Date: 12/15/09 Receive Bill Date:FRIDAY, 01/08/2010 Billing Cycle: from 01/08/10 to 02/07/10 TTD Ethel : Your account is past due. Please pay total amount due immediately to avoid further collection activity and interruption of service. TTD Ethel : If service is interrupted, you will need to pay your full past due amount and a reconnection fee to resume service. TTD Ethel : I need you to process a payment on your account. TTD Ethel : This could be the reason for your connectivity lags. Franklin Abner: we talked to the account manager on that it will get paid TTD Ethel : Alright. Franklin Abner: because were late? Franklin Abner: thats bull. TTD Ethel : But, I am unable to to send a signal to your modem unless you can process a payment on the account. Franklin Abner: you mean to tell me that because were late on a payment you can slow my internet Franklin Abner: ill sue your ass TTD Ethel : Yes, that could possibley be the reason for that. Franklin Abner: ill report you to the bbb Franklin Abner: this is the only time we have every been late and you say you do to us what you want TTD Ethel : What is bbb? TTD Ethel : I am sorry, but this is a system generated. Franklin Abner: ill save this conversation and show it to the rest of your custumers TTD Ethel : Alright. Franklin Abner: better buisness burugh TTD Ethel : This will be notated on your account as well. Franklin Abner: thats fine TTD Ethel : Is there anything else I can help you with today? Franklin Abner: i think its wrong because im behind you can shut down my internet speed Franklin Abner: well see how that works when i post this all over the internet TTD Ethel : Alright. TTD Ethel : Is there anything else I can help you with today?
January 17, 2010 8:51 PM
 

TheMadBlogger said:

Frank, I'm going to recommend that you spell check things before you post. It doesn't help your argument that you misspell a TON of basic words in your chat. And, unfortunately, I gotta agree with Charter on this one, if you are late, why should they provide you great service?

January 17, 2010 9:26 PM
 

THINK PLS! said:

FYI: IT IS SYSTEM GENERATED WHEN SERVICE IS INTERRUPTED FOR PAST DUE ACCOUNTS!! DO NOT BLAME THE COMPANY IF YOU DID NOT PAY AND IS BEHIND. THAT IS YOUR RESPONSIBILITY. I BELIEVE THE AGENTS ARE JUST FOLLOWING WHAT THEIR POLICY IS.
October 23, 2010 3:15 PM
 

Andrew said:

Working at DISH Network I can’t tell you how many horror stories I hear about other providers, and many of these are about Charter. It makes me proud to work for DISH where there is a serious focus on providing the best customer service possible, it’s difficult at times—being held to such a high standard—but I wouldn’t want it any other way. The efforts show too, in last years ACSI survey DISH was ranked highest in overall customer satisfaction among cable and satellite TV providers.
March 17, 2011 12:56 PM

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